Hi there!
I’m a dedicated Virtual Assistant with over 5 years of experience in customer service, admin support, and eCommerce operations. I’ve worked with US-based companies in the telecommunications and retail industries, handling billing, email ticketing, sales, and customer inquiries with professionalism and empathy. I have experience handling high risk customer’s concern that demand urgent attention and resolution.
Our customers need to be heard and have their concerns addressed promptly. As a Customer Service Representative (Tier 1/2) and Email Advisor, I follow a structured process to ensure excellent service. I begin by acknowledging their concern, then I investigate the issue thoroughly. I empathize with their situation to show understanding and care, and finally, I provide reassurance that their concern will be taken care of. This approach allows me to build trust, resolve issues effectively, and deliver a positive customer experience. I handled high-risk customer concern require depth investigation to find resolution.
As a detail-oriented, tech-savvy remote professional, I’m skilled in using CRM tools (HubSpot, PracticeFusion, and ClickUp), managing email, calendars, and product listings, and maintaining accurate records in Google Sheets and Excel. I also have hands-on experience with Shopify, Amazon, and Alibaba for product research, listings, and order management.
In addition, I have a background in healthcare administration. I hold a TESDA National Certificate II in Healthcare Services, with knowledge of HIPAA compliance, patient data confidentiality, EMR/EHR systems, medical billing fundamentals, accurate collection of patient demographics, and insurance verification and prior authorization. I’m trained to manage sensitive information with accuracy and discretion.
I’m passionate about helping business owners and healthcare professionals streamline operations so they can focus on growth and client satisfaction. I bring integrity, adaptability, strong communication skills, and a commitment to quality service to every task I handle.
Tools & Skills:
CRM (HubSpot, PracticeFusion) | Google Workspace | MS Office | ClickUp | Trello | Canva | WordPress | Shopify | Amazon | Social Media Management | EHR/EMR | Data Entry | Email & Calendar Management | Customer Support| Email ticketing| Email handling
Availability: |Flexible | Long-term projects | Weekends if needed in EST time zone
