Seeking help to optimize your operations?
• 3+ years in Virtual Assistance
• 1-year Technical Support
• Basic Accounting (QuickBooks)
• CRM Management, Project Management, Customer Support, Email Management
• Social Media Management
Let me handle these for you:
EFFECTIVE ADMINISTRATIVE SUPPORT
• Underwriting Files: Processing applications from a lending company and resolving tickets and banking issues
• Making outbound calls as needed.
• Took part in a marketing campaign and developed posts for Amazon.
• Managing Email Accounts: Organizing, responding to, and filtering emails.
CRM MANAGEMENT
I managed CRM and did different kind of tasks like organizing data, creating graph or chart data to track reports and numbers, and managing customers' information.
• Salesforce
• HubSpot
PROJECT MANAGEMENT
Managing and maintaining databases, connecting with stakeholders, and organizing vital information.
• Shopify - I manage and coordinate with the developer
• Notion
• Asana
TECHNICAL SUPPORT / JUNIOR IT
Delivering efficient and reliable technical support to promptly address and resolve user issues, ensuring uninterrupted productivity and customer satisfaction.
• Kibana
• Zendesk
• Jira
CUSTOMER SERVICE SUPPORT
I provide quick and competent client support, managing phone calls, inquiries, and issues smoothly and professionally. I employ various tools such as CRM software, helpdesk platforms, and VoIP phone systems to guarantee seamless communication and prompt resolution of customer concerns, resulting in enhanced overall business success and client satisfaction.
• Salesforce
• Microsoft Teams
• Avaya
BASIC BOOKKEEPING
Efficiently manage bookkeeping tasks, recording financial data, and preparing detailed reports to promote smooth business operations and ensure financial stability for your organization.
• QuickBooks
VIRTUAL MEETING SUPPORT
I can assist you in managing meetings, including conference calls and video conferences. With note-taking and task management expertise, I ensure effective communication and collaboration throughout the process.
• Zoom
• Microsoft Teams
• Skype
• Google Meet
• Slack
DATA ENTRY
With a keen eye for detail and expertise in data management tools, I uphold data accuracy and ease of access, leading to efficient business operations and informed decision-making.
• Google Sheets
• Microsoft Excel
SOCIAL MEDIA MANAGEMENT
As a Social Media Manager, I know about creating effective content and scheduling. Alongside, I meticulously manage inboxes, promptly respond to inquiries, and ensure thorough comments checking with interactive responses.
• Facebook
• Instagram
• TikTok
• Canva
• Adobe Premiere
• Adobe Photoshop
• Capcut
• ChatGPT
RESEARCH
I excel in providing insights and recommendations based on thorough research. I prepare detailed summaries and reports that support informed decision-making and assist clients in strategic planning. I am committed to delivering the same level of dedication and expertise in all areas.
PRIVACY AND CONFIDENTIALITY
I make privacy and confidentiality a top priority in my work. Handling sensitive information requires me to strictly protect my client's privacy and security. I ensure that confidential information remains secure using secure communication tools and encryption software. This ensures trust and peace of mind for all my clients.
OTHER TOOLS/PLATFORMS I AM PROFICIENT IN:
• WordPress
• Outlook
• -----------
• Amazon
• Lark
CORE COMPETENCIES
• Project Management
• Attention to Details
• Leadership
• Passion for providing exceptional support
• Communication/Customer Service
• Integrity
• Professionalism
• Time Management
• Ability to work independently
• Receptive and Eager to learn
• Analysis/Problem Solving
• Critical Thinking
Now, if you are interested:
• Send me a message here in OLJ
Warm Regards,
Anne
Verified
