I am a highly experienced Customer Support Specialist with over 15 years of experience handling inbound and outbound support, technical troubleshooting, sales, and customer retention for U.S. and Australian clients. I have worked with companies in telecommunications, e-commerce, and media, providing professional support via phone, chat, and
email while maintaining high customer satisfaction.
What I Can Do for You:
Inbound & outbound customer support
Technical troubleshooting (internet, devices, subscriptions)<8efe80624d780eba0c6493ec45140364>
;Email and chat support
Customer retention & upselling
Order processing and account management
Handling difficult or irate customers professionally
Tools & Systems:
CRM tools (various platforms)
Ticketing systems<8efe80624d780eba0c6493ec45140364>
;Email platforms
Basic troubleshooting tools
Experience Highlights:
5+ years supporting U.S. telecom accounts
Strong background in sales and retention
Proven ability to handle high-volume customer interactions
Consistently delivering excellent customer service
I operate from a fully equipped and reliable home office designed for professional remote work. My primary workstation is powered by an Intel Core i
-----------T (6 cores) with 8GB RAM on Windows 11 Pro, supported by a 27" FHD IPS monitor that enables efficient multitasking, clear visuals, and extended productivity.
To ensure uninterrupted operations, I maintain a backup desktop system (Intel Core i5 processor, 4GB RAM, Windows 8.1) ready for immediate use in case of technical issues. For video communication, I use an EMEET C60E 4K webcam with autofocus and built-in noise-canceling microphones, paired with an Inplay HN820 headset for clear and professional
audio.My internet setup includes a high-speed PLDT Fiber connection, with a Smart Bro Prepaid Home WiFi (Greenpacket D2/D2K-FT10) as backup to guarantee continuous connectivity. I also have a Xiaomi Redmi 14C as an additional backup device and a 40,000mAh Romoss power bank to maintain productivity during power interruptions. All work is conducted in a quiet, dedicated home office environment optimized for focus, reliability, and professional communication.
I am reliable, detail-oriented, and able to work independently in a remote setup. I am ready to contribute to your team and help improve your customer experience.
Verified
