Results-driven Medical Billing Specialist and Customer Service Representative with years of experience in healthcare revenue cycle management and patient support.
I specialize in full-cycle medical billing, including claims submission, denial management, AR follow-ups, and payment posting. I have successfully processed 100+ claims daily, reduced denial rates by up to 25%, and improved reimbursement turnaround times through proactive payer communication.
With a strong background in customer service, I consistently deliver high-quality support, maintaining 90%+ customer satisfaction by resolving inquiries efficiently and explaining complex insurance processes clearly.
Why We Would Be a Great Fit
If you are looking for someone detail-oriented, dependable, and able to work independently, we would be a great fit. I understand the importance of accuracy, compliance, and timely communication, especially in healthcare billing and customer support environments.
Services I Offer:
• Medical Billing & Claims Processing
• Insurance Verification
• Claims Follow-Up & Denial Management
• Accounts Receivable Follow-Up
• Customer Service (Phone, Email, Chat)
• Data Entry & Administrative Support
• EHR/EMR & Clearinghouse Systems
Why Me?
• Experience in full-cycle medical billing
• Strong understanding of ICD-9, ICD-10 and CPT coding standards
• Proven customer service and communication skills
• Reliable, organized, and able to meet productivity targets in a remote work environment
