High-growth e-commerce brands need more than a support agent; they need a specialist who understands the ecosystem. I bridge the gap between customer satisfaction and backend efficiency, ensuring your store runs smoothly across all sales channels.
I provide comprehensive Customer Service and Administrative Support specifically tailored for e-commerce brands. I specialize in centralizing communication across Shopify, eBay, Amazon, and Facebook Marketplace using professional helpdesk tools like Zendesk and RichPanel.
What I bring to your team:
Conflict & Dispute Resolution: Expertly handling refunds, eBay/Shopify disputes, and customer complaints to protect your merchant rating.
Proactive Sales Growth: I don't just close tickets; I send strategic follow-up emails to nurture leads and convert inquiries into sales.
Technical Liaison: I act as the "middleman" between customers and your tech team to streamline the replacement of defective items, ensuring technical issues don't lead to bad reviews.
End-to-End Order Logistics: Managing the full lifecycle—from processing cancellations and returns to tracking collections.
Tech-Savvy Operations: Highly proficient in Trello for project tracking, Dropbox for file management, and Slack for seamless team communication.
