I am a results-driven Client Success & Project Manager with extensive experience bridging technical operations, digital marketing, account retention, and business growth. Whether leading high-touch client accounts, directing cross-functional digital teams, or optimizing operational workflows, my focus is always on delivering exceptional service, preventing account churn, and driving measurable results for your business.
With a strong dual background in Engineering Project Management and Digital Marketing/E-Commerce Operations, I specialize in turning complex, high-stress projects into structured, seamless systems.
Core Competencies & Services Offered
Client Success & Account Management:
• Primary point of contact for VIP/high-value clients; de-escalating issues, resolving friction points, and setting clear expectations to maximize client retention.
• Seamless Onboarding & Offboarding: Guiding new clients through intake forms, portal setups, asset gathering, and credential handovers with absolute clarity.
• Client Communication & Reporting: Translating complex campaign analytics (SEO, PPC, Web Maintenance) into simple, actionable monthly progress reports.
• Account Administration: Contract documentation, recurring billing setups, and service renewal oversight using ClickUp and HubSpot.
Project Management & Digital Operations:
• Full-Scope Campaign Coordination: Assigning and managing daily deliverables across SEO specialists, content creators, developers, designers, and ad managers.
• Link Building & SEO Campaign Execution: Managing end-to-end link orders, publisher quality vetting, keyword mapping, site audits (Ahrefs, SE Ranking), and budget optimization.
• Web & Technical Operations: Coordinating WordPress/Shopify maintenance, AWS hosting, security/SSL setups, and pre-launch QA testing.
• Outreach & Wholesale Operations: Cold outreach to potential retail partners/stockists, invoice preparation, and Xero account reconciliations.
Engineering & General Project Leadership:
• Overall schedule, budget, and risk management (MS Project, ClickUp, HubSpot, SharePoint).
• Developing and improving Standard Operating Procedures (SOPs) to boost team efficiency.
• Vendor/supplier negotiations, contract reviews, and cost estimation (BOM creation).
• Team coaching, benchmark setting, and quality assurance evaluations.
Tools & Platforms
• CRMs & Project Management: ClickUp, HubSpot, MS Project, SharePoint, Qwilr
• SEO & Analytics: Ahrefs, SE Ranking, Agency Analytics, Google Analytics (GA4), Google Business Profile
• Finance & Admin: Xero, Keeper / Proton Vault, Microsoft Office Suite, Google Workspace
Helping you reach your business goals through reliable communication and smooth operations is my top priority. If you are looking for an proactive, highly organized manager who takes true ownership of work, let's connect! I look forward to working with you.
