I have experience in both voice and non-voice customer support, but I’m now focusing on non-voice roles where I can work more efficiently. I’ve handled email and chat support, helping users with setup, troubleshooting issues, and resolving payment concerns. I also have hands-on experience in e-commerce, including product listings, order processing, resolving disputes, and customer support. In my technical support work, I’ve created documentations/guides to make processes easier and reduce common issues. I’m comfortable working behind the scenes, staying organized, and solving problems to keep things running smoothly.
