Hi! I'm Monica.
I have 8+ years of experience supporting customers across the United States in technical support, email and chat support, sales, and customer success. Throughout my career, I've supported both B2C and B2B customers, helping solve problems, build strong relationships, and provide excellent customer service.
At ALCO Covers, I manage over 100 customer inquiries each week through email and phone. I prepare 50+ custom quotations weekly, help customers find the right solutions, coordinate closely with production to ensure orders are completed on time, and support customers from their initial inquiry through post-sale service.
Before joining ALCO Covers, I worked in technical support and email/chat support, where I strengthened my communication, problem-solving, and customer service skills. Those experiences taught me how to stay organized, adapt quickly, and confidently handle a wide range of customer concerns.
I'm comfortable using Zendesk, Microsoft Office, and Google Workspace, and I enjoy learning new tools and processes that help me work more efficiently.
I'm looking for a long-term remote opportunity where I can contribute to a great team, help customers succeed, and continue growing in customer success. If my experience aligns with what you're looking for, I'd love to connect.
Verified
