Seeking a skilled Customer Service Specialist to elevate your E-commerce business?
With over 6 years of experience in customer service, I bring a strong background in e-commerce and dropshipping, having led teams and managed operations for high-growth Shopify-based businesses.
Here’s what I can bring to your team:
Customer Service Strategy and Policies: I’ll develop a robust customer service vision, defining clear policies and procedures that align with your brand’s desired customer experience at every touchpoint.
Team Building: I’ll recruit and train a team of customer service reps who not only embody your brand’s values but are skilled in modern customer service tools and technology.
Metrics and Standards: I’ll define key KPI's such as response times, customer satisfaction, and resolution rates to set benchmarks and track success.
Feedback Loops: By capturing and analyzing customer feedback, I’ll create actionable insights to drive continuous improvement within your business.
Reporting and Action Plans: I’ll create detailed reports on order volumes, ticket numbers, and common issues, ensuring we have actionable steps to enhance service quality and efficiency.
Review and Dispute Tracking: I’ll track customer feedback on platforms like Trustpilot, maintaining a reporting system to monitor reviews and address negative experiences to make your customers happy. I've handled Klarna and PayPal disputes and Chargebacks maintaining high level of financial performance and making sure all disputes and chargeback is a win!
Tools & Platforms Expertise: Experienced with Amazon, Shopify, and various e-commerce platforms. Skilled in CRM tools (Freshdesk, Gorgias), ReAmaze, Zendesk, Commslayer, project management systems (Asana, ClickUp, Trello, Notion), and a range of customer support tech, ensuring smooth operations and customer satisfaction.
Let’s discuss how I can help your business thrive with a customer experience that drives loyalty and growth!
