I am an E-commerce Customer Support Specialist with over 11 years of customer service experience across telecommunications, banking, and Shopify-based e-commerce.
For the past several years, I have supported a Shopify brand by providing email and chat support through Gorgias, assisting customers with order management, shipping inquiries, returns, refunds, exchanges, product recommendations, and policy-related concerns.
I am experienced in Shopify, Gorgias, Redo, Happy Returns, and Shipvine, and I enjoy resolving complex customer issues while delivering a positive customer experience.
I take pride in being dependable, detail-oriented, and proactive. I enjoy learning new systems quickly and collaborating with teams to improve customer satisfaction and operational efficiency.
I am currently seeking a long-term remote opportunity where I can contribute my experience while continuing to grow professionally.
Available for part-time or full-time remote work (20-40 hours per week).
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