Experienced Operation Specialist with strong expertise in the financial technology and crypto exchange industry. Skilled in handling real-time customer inquiries, resolving technical issues, and supporting trading, wallet, and transaction-related concerns through chat-based platforms. Known for delivering fast, clear, and accurate assistance while ensuring a smooth client experience in high-pressure, fast-paced environments. Adept in using tools such as Slack, Lark, Jira, Zendesk, and various monitoring systems to support both users and internal teams.
