Hello! I’m -----------—E-commerce Customer Support and Social Media VA
Non-Voice Specialist | 10+ Years Experience
Shopify | Zendesk | Gorgias | Meta Business Suite | Facebook Ads Manager
I help e-commerce and DTC brands provide fast, friendly, and reliable customer support while growing their social presence through consistent content, community engagement, and basic paid audience testing.
What I Do Best
E-commerce & Customer Support<8efe80624d780eba0c6493ec45140364>Email and Chat Support (Non-Voice)
Shopify and Amazon Order Support
Inbox Management and Ticket Triage
Refunds, Replacements and Escalations
Comment Replying and DM Support
Process Documentation and Admin Assistance
Social Media Support
Social Media Management (Facebook, Instagram, TikTok)
Content Scheduling, Publishing and Captioning
Community Moderation and Audience Engagement
Basic Social Media Buying (Boosting posts, audience testing, creative A/B testing)
Social Inbox Replying and Lead Filtering
Platforms & Tools
Customer Support: Zendesk, Gorgias, Re:Amaze, Freshdesk, Helpscout
E-commerce: Shopify, Amazon Seller Central, ShipBob
Social Media: Facebook, Instagram, TikTok, Meta Business Suite, Business Manager
Ad Tools: Facebook Ads Manager
Others: Gmail, Google Workspace, Canva, Trello, Slack
Why Clients Trust Me
Calm, solutions-driven, and reliable under pressure
Quick learner who adapts fast to new tools and SOPs
Experienced with high-volume support environments
Passionate about customer experience and brand growth
English C2 – clear, human, professional communication
Keywords/Hiring Fit
E-commerce VA | Shopify VA | Customer Support VA | Non-Voice Specialist | Email Support | Chat Support | Social Media VA | Community Manager | Social Media Management | Ads Support | Inbox Manager | Zendesk Expert | Gorgias Expert
If you want a VA who treats your customers like humans—and helps your brand show up where your audience is—I’m here to support your growth.
Let’s make your customers happier and your socials stronger
