I am a Computer Engineering graduate with professional experience in customer support and technical support environments. I am currently working as a Customer Service Representative at Synchrony Financial, where I handle customer inquiries related to financial products and accounts while meeting quality and productivity standards.
I also have prior experience as a Rebuild Engineer (L1/L2 support), handling system rebuilds, basic troubleshooting, issue resolution, and proper escalation using documented procedures. I am process-driven, adaptable, and comfortable working in fast-paced, structured support environments. I am seeking a long-term remote role where I can contribute my customer service and technical support skills.
