Google AnalyticsPROFESSIONAL SUMMARY
Experienced Virtual Assistant and Administrative Professional with over 10 years of experience in customer service, technical support, operations, and business administration. Skilled in Xero, CRM management, HR administration, social media management, calendar coordination, reporting, and document management. Highly organized, detail-oriented, and experienced working with international clients and remote teams.
CORE SKILLS
* Virtual Assistance & Administration
* Xero & Hubdoc Management
* HR Administration
* Inbox & Calendar Management
* CRM Management (HubSpot, Juicy CRM)
* Social Media Management
* KPI & Performance Reporting
* Document & Data Management
* Customer Service & Technical Support
* Process Improvement
* Data Entry & Research
WORK EXPERIENCE:
General Virtual Assistant
New Zealand Client | Aug 2021 – Present
* Manage Xero and Hubdoc transactions and reconciliations
* Provide HR and administrative support
* Maintain Google Intranet and company documentation
* Manage inboxes, calendars, and scheduling
* Create KPI and operational reports
* Manage social media platforms and content scheduling
* Administer CRM systems including HubSpot, GoHighLevel (GHL), and Juicy CRM
*Manage Kajabi, LastPass, Stripe, and other business applications
* Perform data entry and database management
*Build and maintain workflow automations using Make (formerly Integromat) to streamline business processes and reduce manual tasks
*Create automated integrations between business applications, improving efficiency and data accuracy
*Monitor, troubleshoot, and optimize automation workflows
*Utilize ChatGPT and AI tools to assist with research, process documentation, and administrative tasks
Implementation Associate
Therma° | Feb 2020 – Sep 2021
* Converted customer workflows and data into software platforms
* Configured software based on customer requirements
* Conducted customer onboarding and regular check-ins
* Assisted Product, Engineering, and QA teams through software testing
* Managed customer support via email and phone
Technical Support Representative
The Results Companies | Feb 2018 – Sep 2018
* Provided technical support for Comcast customers
* Resolved internet, cable, and service-related issues
* Coordinated technician dispatches when required
* Promoted products and services based on customer needs
Customer Care Representative (Banking Account)
Teleperformance | Jun 2015 – Oct 2017
* Assisted customers with banking inquiries and account concerns
* Ensured confidentiality of customer information
* Delivered high-quality customer service and issue resolution
CRD Analyst (Tier 3), Supervisory Group (Tier 2), Technical Support Representative (Tier 1)
Qualfon Philippines Inc. | Jun 2010 – Mar 2014
* Managed escalated customer cases and issue resolution
* Communicated with global teams through email and phone support
* Verified customer documentation and account information
* Created and managed system error tickets
* Handled supervisor escalations and customer complaints
* Provided technical troubleshooting and account support
TOOLS & SOFTWARE:
Xero • Hubdoc • HubSpot • Kajabi • Stripe • Outlook • Slack • Excel • Google Workspace • Canva • Airtable • ClickUp • Teamwork • Loom • LastPass • Zendesk • JIRA • Asana • PayPal • Meta Business Suite • LinkedIn • Instagram • Facebook Business Manager • Make Automation • OpenAI/ChatGPT • GHL • Google Analytics
