I'm a seasoned IT Project Manager.
With 19 years of experience, specializing in enhancing team performance and customer satisfaction. My expertise lies in people and team management, coaching, and soft skills training, all aimed at improving business processes. I'm adept at handling client escalations, resolving customer disputes, and conducting deep-dive analysis to boost business ethics and call handling quality.
My background spans diverse industries, from financial services to technical support, and I'm proficient in both Microsoft Office and Google Workspace. I'm currently seeking a part-time role to leverage my full potential and drive significant business improvements.
