What I Can Handle For You
Leasing & Tenant Management
Tenant application screening (TransUnion, Experian, Equifax)
Credit and criminal background checks
Lease preparation and renewals
Move-in / Move-out coordination
Utility transfers
Rent posting and invoice generation
Maintenance Coordination
Basic troubleshooting before vendor dispatch
Determine owner, HOA, or tenant responsibility
Assign and coordinate vetted vendors
Vendor onboarding and W9 collection
Invoice review and submission to accounting
Work order tracking and follow-ups
HOA Administration
Architectural request processing
Violation monitoring and compliance tracking
ACH and autopay processing
Homeowner portal support
Board and homeowner communication
Document management and record keeping
Customer Service & Operations
90% service-to-sales conversion rate (TeleTech)
Top Agent Awardee (Q3 & Q4)
Billing dispute resolution
Fraud detection and account investigation (Visa accounts)
Consistent 2-minute average handling time
Professional email, chat, and phone support
Tools & Platforms
Property Management Software: AppFolio, Buildium, Rentvine, Propertyware, Findigs, Leadsimple
HOA & CRM Systems: CINC, WebAxis, Hiver
Communication Systems: Genesys, Avaya
Productivity Tools: Microsoft Excel, Word, Google Workspace
Why Clients Trust Me
Hired directly by real estate clients for proven performance
Experienced managing large portfolios (300+ doors)
Highly organized, compliance-focused, and detail-oriented
Proactive, reliable, and solution-driven
Verified
