Almost 15 years of experience working in the Customer Service Industry -- 8 years working in a BPO company and 7 years working remotely as a Customer Service Virtual Assistant. Expert in Shopify and Amazon Seller Central management. Manages customer inquiries regarding product details, order details, inventory, and overall logistics. Manages Amazon account health -- Negative feedback review removal, A-Z Claims management, Chargeback management, and Appeals. Expert in end-to-end order management process, including order entry, fulfillment, tracking, replacement, reshipment, returns, cancellations, and warranty claims.
Experienced in managing and using various CRMs, ticketing tools, and, communication tools. Can work alone and can work well with a team. I can take on other responsibilities if needed and can render extra work hours. Highly trainable and has a can-do attitude.
