I am a reliable and results-driven professional with over nine years of experience as a Technical Support Specialist, and Helpdesk Technician, dedicated to providing outstanding support and ensuring smooth operations to help businesses thrive. I excel in managing schedules, emails, calendars, and administrative tasks such as data entry, research, and file management, ensuring seamless coordination for projects and daily operations. My technical expertise includes troubleshooting and resolving hardware, software, and network issues, setting up and maintaining systems, and delivering clear instructions and training to maximize productivity. I also provide fast, professional helpdesk support via email, chat, or phone, documenting and resolving issues while monitoring system performance to prevent downtime. Skilled in tools like Zoom, Microsoft Teams, Zendesk, LogMeIn, and TeamViewer, I bring strong troubleshooting capabilities for Windows and basic networking, combined with excellent communication, time management, and organizational skills. Business proficient in English and Filipino, I am a quick learner who adapts to new tools and systems with ease, delivering top-notch service and driving improved workflows for enhanced productivity. Let’s work together to simplify your processes, resolve technical issues, and ensure your business runs smoothly.
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