Professional eCommerce & SaaS Virtual Assistant with 6+ years of experience helping brands streamline operations, boost customer satisfaction, and build efficient support systems.
- Managed daily Shopify operations — order processing, refunds, replacements, order tracking, PayPal disputes, and supplier coordination
- Delivered excellent SaaS customer support through tools like Re:Amaze, Freshdesk — including troubleshooting, bug reporting, and SOP creation.
- Built help docs, training guides, and process flows that improved team response times and consistency.
- Manage customer support operations at a Shopify-based eCommerce Store and SaaS lead-generation platform
I’m tech-savvy, proactive, and detail-oriented — equally comfortable managing client communications, optimizing workflows, or creating documentation that keeps teams aligned.
My goal is help businesses scale their customer experience through reliable support, organized systems, and efficient remote operations.
