Customer Support Representative with over 2 years of experience in e-commerce and customer service, specializing in order fulfillment, delivery support, escalations, and customer issue resolution. Experienced in handling high-volume customer inquiries while maintaining a strong focus on customer satisfaction and operational efficiency.
My e-commerce career began with Freshly, a weekly subscription meal delivery service, where I worked as an Order Fulfillment Specialist from September 2020 to November 2021. In this role, I managed fulfillment and delivery-related concerns, investigated order issues, and handled customer escalations to ensure timely and effective resolutions.
More recently, I worked as an outsourced Customer Support Representative through Gorgias, supporting Shopify-based e-commerce brands. I gained hands-on experience managing customer inquiries related to replacements, refunds, cancellations, order modifications, and general account support while utilizing Shopify and other customer service platforms.
Prior to my e-commerce experience, I built a strong customer service foundation through roles in lead generation with MocanMedia and technical and billing support with AT&T, where I worked as both a Connectech Technician and Billing Specialist. These positions strengthened my communication, troubleshooting, and problem-solving skills.
In addition to customer support, I have extensive experience in education, having worked as an ESL instructor from 2013 to 2022 and continuing as an online English tutor today. I am trained in IELTS, TOEFL, and Business English instruction, which has further enhanced my communication and customer engagement abilities.
I am proficient in Microsoft Office, Google Workspace (G Suite), Canva, Photoshop, Shopify, Gorgias, and various productivity and customer support tools. I am resourceful, adaptable, and committed to delivering excellent customer experiences. I enjoy solving problems independently while collaborating effectively with tea-----------mbers when needed.
I am currently seeking a part-time Customer Support Representative position where I can leverage my e-commerce expertise, customer service skills, and passion for helping customers while continuing to learn and grow professionally.
