NOVEMBER 2021 – MAY 2026
GENERAL AMAZON VIRTUAL ASSISTANT
As a General Virtual Assistant, I managed an Amazon store and handled product sourcing, listing, order processing, and customer service. My responsibilities included sourcing items based on specific criteria, listing products, and updating prices on Amazon and Sellersnap.
For order processing, I purchased items through supplier websites, created purchase orders using Xero, uploaded invoices and tracking numbers, and handled returns, cancellations, A-to-Z Claims, and chargebacks while ensuring payments were received from Amazon. I also responded to customer inquiries regarding their orders and products.
Every month, I conducted sourcing and listing audits by delisting items that did not meet the required criteria and checking the accuracy of all listings. For order auditing, I ensured all orders were processed correctly, verified purchase orders and invoices, reviewed customer transactions, and ensured that 100% of funds were accurately received.
MAY 2019 – NOVEMBER 2021
GENERAL eBay VIRTUAL ASSISTANT
As a General Virtual Assistant, I worked as a team coordinator for two other VAs and as an assistant to the business owner. My responsibilities included product research based on competitors using eBay search engines, creating primary, banner, and sub-images using Canva, product listing, optimizing unsold items, updating inventory using Scarcity Manager, sourcing items from suppliers, assessing listings, delisting out-of-stock items, processing orders, updating tracking numbers, and performing other daily tasks assigned by the business owner.
AUGUST 2018 – FEBRUARY 2019
WEB RESEARCHER / DATA ENCODER, FLIBU
Our team handled a list of educational website links, and our task was to identify key page URLs and page titles for math resources and school-related links in the UK and the US.
OCTOBER 2016 – JUNE 2017
VIRTUAL ASSISTANT, COURSEHORSE
CourseHorse is an education-focused website that partners with schools to offer a wide variety of classes on one easy-to-navigate platform.
I worked as a Class Finder, searching for available classes on different school websites and encoding them into the system. I was later assigned additional responsibilities as a Sell-Out Checker, monitoring sold-out classes and updating the system accordingly, and as a Class Poster, creating course entries and inputting locations based on the information gathered by the Class Finder team.
CORPORATE EXPERIENCE
JULY 2015 – JULY 2016
TEAM LEADER / SALES COORDINATOR, BIG DUTCHMAN
MAY 2011 – APRIL 2013
SALES COORDINATOR, EDMI
JULY 2010 – APRIL 2011
SALES ADMIN COORDINATOR, IFA – MITSUBISHI BRANDS
Supervised sales coordinators in their daily activities. Prepared quotations, reports, and processed orders. Managed company accreditations and conducted weekly monitoring of supplies.
JULY 2014 – MAY 2015
ADMIN COORDINATOR, ASIAN DEVELOPMENT BANK
Handled meeting schedules, calendar management, and travel arrangements. Routed memos and letters to the appropriate signatories and departments.
JULY 2009 – JULY 2010
MERCHANDISING COORDINATOR, THE EXPRESSIONS COMPANY
Purchased merchandise and created purchase orders. Prepared reports, drafted layouts, and assisted managers and supervisors with daily operations.
