Experienced Quality Analyst and Travel Specialist with a strong background in compliance monitoring, customer resolution, and travel servicing at American Express International. Proven ability to ensure adherence to regulatory requirements, conduct detailed call monitoring, and support continuous process improvement. Skilled in second-level complaint resolution, peer coaching, and delivering premium customer service for high-value cardmembers. Recognized for leading process enhancements, supporting global initiatives, and providing expert knowledge across travel, rewards, and escalation handling.
