I have 5 years of experience in the BPO industry, including 3 years as a Customer Service Representative for a healthcare account and 2 years as a Real-Time Analyst. In customer support, I handled patient inquiries, insurance verification, and claims assistance with professionalism and empathy. As a Real-Time Analyst, I specialized in real-time monitoring, workforce management, and reporting, providing actionable insights that improved operational efficiency for a healthcare account.
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