Executive Support, Sales & Lead Management, Customer Relations, Legal Intake, Real Estate & Property Management Support, Team Supervision, Quality Assurance, CRM Management, Process Improvement

Professional Summary
Results-driven freelancer with 7+ years of experience supporting US, AU, NZ and SG clients across Real Estate, Construction, Legal, Accounting, SaaS and Service industries. Expertise in executive support, sales operations, customer relations, legal intake, and quality assurance. Proven ability to streamline processes, manage remote teams, and deliver high-quality results.

Core Skills
Executive Support, Sales & Lead Management, Customer Relations, Legal Intake, Team Supervision, Quality Assurance, CRM Management, Process Improvement

Professional Experience
Freelance Virtual Assistant / Multi-Role Specialist
2019 – Present | Remote

- Managed executive calendars, inboxes, and meeting coordination

- Handled sales pipelines, lead follow-ups, and CRM updates

- Provided customer support via phone, email, and chat

- Residential/Commercial Cleaning Customer Service & Sales

- Conducted legal intake and client onboarding

- Real Estate and Property Management Support (AU, NZ, US)

- Supervised remote teams and monitored KPIs

- Performed QA audits and improved service quality

- Streamlined workflows and enhanced operational efficiency

Industry Experience
Real Estate (US, AU, NZ), Construction, Legal Services, Accounting, SaaS, Service Industry (Residential/Commercial Cleaning)

Tools & Technologies
Go High Level, Pipedrive, HubSpot, Airtable, Zoho, Google Workspace, Microsoft Applications, QuickBooks, Xero, Slack, Zoom, Realworks, DocuSign, Canva, Dropbox, Ascora, LYD, Calendly, Ring Central, NearMap, BookingKoala

Real Estate CRM/ Tools
VaultRE, Eagle CRM, REX system, Property Suite, Palace CRM, Property Me, RP Data
TPS, Tapi, Id4Me, IRE, AML Hub, Price Finder, Zillow

Education
A graduate of Bachelor of Science in Civil Engineering – 2008 – USPF

AVAILABILITY
Flexible for AU, NZ, and US time zones