Automation expert with Gen AI, RPA and other automation tools experience.
Management professional with outstanding experience building and leading multi-disciplinary teams.
A Six Sigma professional with outstanding track records with project management and piloting projects.
Hands-on management experience across diverse environments, including technical software and hardware support, product sales and services, consumer billing, and retention.
Accomplished problem-solver whose unique mix of technical, customer service, and process improvement expertise lends itself to developing business strategies with an eye toward financial viability.
Creative innovator whose solutions have resulted to improved performance levels and business processes, and whose pursuit of continuous improvements yields high quality in all aspects of work.
Enthusiastic problem-solver with keen ability to rapidly assess diverse situational challenges, develop action plans, and lead team to meet or exceed targeted goals.
Highly motivated self-starter who maintains high team morale during difficult times.
A mentor who invests time in strengthening his team, and has a record of training, and successfully developing 12 Assistant Team Manager and 7 Team managers, and several others to different support roles.
An achiever with a 15-year work experience, and an 10-year history of loyal dedication to employer.
Skills:
• Business process improvement
• Quantitative research and analytics
• Client management and relations
• Client presentations and coordination
• Quality assurance and control
• Performance management
• Outsourcing/BPO management of operations
• Technical support, Sales, Customer service
• Resource training and development
• Workforce management and Service delivery
• Team management
• Network, Computer, Printer and software
• Microsoft office, Lotus, CMS, NICE, Kronos, Estart & Other management tools
• Problem solving and decision making skills
• Time management and priority management skills
