I’m a results-driven professional with over 15 years of experience in IT operations, performance management, and service delivery. Most recently, I served as Performance Manager at Ubiquity Global Services, where I led initiatives to improve KPIs, SLAs, and process efficiency through data analytics, incident management, and continuous improvement.
Previously with TransUnion Information Solutions, I specialized in ITSM, client onboarding, and service optimization, helping drive consistent performance and operational excellence. My background also includes roles in project coordination, reporting, and team leadership, giving me a strong foundation in both technology and business operations.
Certified in ITIL v4 and trained in Project Management, I’m passionate about using data and collaboration to enhance processes, empower teams, and deliver measurable results that drive sustainable growth.
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