* I have worked in various project-based freelance roles where I was responsible for transcribing and editing audio and video files, including adding accurate time stamps.
* I have experience processing meeting transcripts into CRM systems and maintaining accurate, up-to-date contact profiles through detailed research using tools like Google, FINRA, Discovery Data, and ZoomInfo. My responsibilities also included regular data list maintenance and direct communication with clients and their strategy teams to ensure the reliability of CRM information. This role strengthened my skills in data management, research, and client collaboration.
* As an experienced customer service professional, I effectively gather and evaluate relevant information to address customer inquiries and concerns. I use strategic questioning to identify client needs and recommend appropriate products or services. I confidently handle objections and rebuttals by presenting compelling solutions, ensuring a positive and satisfying customer experience. All interactions are carefully documented, including inquiries, feedback, and resolutions, for accurate record-keeping and efficient follow-up.
