I have several years of experience working in customer service, chat support, team leadership, and SAP external support. Most of my work is focused on helping users solve real problems, not just closing tickets or following scripts.
I started as a customer service and chat support agent, handling daily concerns through chat and email. I learned how to explain things clearly, stay patient with difficult customers, and find solutions even when the issue is not straightforward.
Later on, I worked as a Team Leader, where I supported agents, monitored performance, handled escalations, and helped improve daily processes. I don?t believe in micromanaging I focus more on understanding problems and helping the team work better and smarter.
I also work as an SAP External Support Expert, handling incidents, investigating issues, and coordinating with internal teams. I make sure resolutions are based on proper analysis and documented solutions, not guesswork. I am comfortable working with SLAs, tickets, and structured processes, but I also know when to think outside the box if the issue doesn?t fit the usual pattern.
I communicate clearly, think logically and focus on getting things done the right way. I work well independently, ask the right questions, and take ownership of my tasks.
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