Versatile Technical Support & Customer Experience Specialist | BS Computer Science
I am a dynamic, results-oriented professional with over 10 years of cross-functional experience spanning IT Technical Support, Premium Customer Care, and Sales Leadership. Combining a strong analytical foundation (BS Computer Science | Verified IQ: 125) with C2 English Mastery, I excel at translating complex technical issues into simple, empathetic customer solutions.
What I Bring to Your Team:
Technical Troubleshooting: Expert knowledge in hardware, software, networking (LAN/WAN), and major operating systems (iOS, Android, Windows, macOS). Proficient with CRM & Ticketing tools like ServiceNow.
Premium Customer Support: Extensive experience in high-volume BPO environments (Asurion, Infosys, Genpact) and international markets (Dubai, UAE). Consistently maintaining 95%+ CSAT, NPS, and First Contact Resolution (FCR) metrics.
Compliance & Security: Well-versed in strict data privacy and financial protocols, including HIPAA, SEC, FINRA, and FDCPA guidelines.
Operations & Logistics: Strong background in tech procurement, vendor management (SLAs), and inventory tracking.
Whether you need a high-performing Technical Support Representative, a Helpdesk Administrator, or a versatile Customer Success Specialist, I am a highly adaptable, fast learner ready to add immediate value to your operations.
