Mortgage Loan Processing Assistant | Real Estate VA | Customer Experience Concierge

I’m an experienced Virtual Assistant and Customer Support Professional with 10 years of call center experience and 7+ years supporting international clients remotely.

My experience includes mortgage loan processing, real estate VA support, luxury customer service, lead generation, appointment setting, and administrative support.

Areas of Expertise

1. US Mortgage Processing
- Account and loan setup
- Document gathering and verification
- Loan processing and condition management
- Client coordination and follow-up
- Realtor, Escrow, and Vendor coordination
- Underwriting and approval support
- Closing management and final document follow-up
- FHA, USDA, and Conventional loan experience

2. Customer Experience and Concierge
- Phone, chat, and email support
- 10 plus years of call center experience supporting a large-scale customer base
- 4 plus years of Virtual Assistant experience supporting a niche customer base
- Account support, technical support, retention, and sales
- Costco vendor account support experience
- Concierge experience for a US-based luxury skincare subscription company
- Supported customers in the US and globally
- Strong customer service, problem-solving, and communication skills

3. Real Estate Broker Support
- Executive support to broker
- Calendar and email management
- Client, vendor, and stakeholder coordination
- SLA and RLA preparation
- MLS property listing and updates
- Circle prospecting and lead outreach
- Rental property management support
- Rental comparable preparation for rental inquiries
- Project and task coordination
- Deadline tracking and follow-up

Tools and Systems
Customer Support: Zendesk, Shopify, OMS, Loop, RingCentral
Mortgage Processing: LendingPad, Xactus, DocuSign
Real Estate: Zillow, MLS, DocuSign, G Suite, SimplifyEM, Cloud CMA, DRE Lookup
Lead Outreach: SmarterContact, Slybroadcast, Mojo Caller, Follow Up Boss, Vulcan7
Executive Assistance: G Suite, Canva, Riverside, Loop, Scribe, ChatGPT

I’m comfortable working independently, managing multiple tasks, following established processes, or helping create and improve new workflows, and communicating professionally with clients and customers. I have extensive experience working with US-based and international clients in remote environments.

I’m currently seeking opportunities in mortgage loan processing, real estate virtual assistance, customer support, customer experience, and administrative support, where I can bring my experience and become a reliable long-ter-----------mber of the team.