Results-driven Customer Success Specialist with experience managing customer relationships,
retention, and support across fintech, eCommerce, and insurance industries. Skilled in handling
high-value customer portfolios, resolving escalations, and driving customer satisfaction
through proactive engagement. Proven ability to support revenue retention by identifying
customer needs, improving product adoption, and delivering strategic solutions. Experienced
in remote environments with strong communication, problem-solving, and stakeholder
management skills.
