If your business is dealing with slow response times, operational chaos, or constant issues that keep coming back - I can fix that.
I’m Kaye, an Operations Manager specializing in short-term rental (Airbnb/VRBO) and eCommerce (Amazon, Shopify, Etsy, eBay) operations. I focus on making sure your backend runs smoothly, your customers are handled properly, and your team doesn’t need constant supervision.
Short-Term Rental Operations (Airbnb / VRBO):
Managed 2,900+ guest messages weekly with ~30-minute response time
Handled escalations, complaints, and edge cases without delays
Built SOPs and systems to reduce repetitive issues
Supported and trained tea-----------mbers to improve consistency and quality
eCommerce Operations (Amazon, Shopify, Etsy, eBay):
Managed listings, account health, and platform compliance
Resolved issues that can lead to lost sales (listing errors, account flags, disputes)
Handled customer support and order-related concerns efficiently
Improved workflows to reduce manual work and operational errors
What you won’t have to deal with anymore:
Following up on tasks that should’ve been done already
Missed messages or delayed responses
Disorganized systems that slow your team down
Repeating the same problems every week
I take ownership, fix what’s broken, and keep things running without needing constant input.
If you’re looking for someone who can manage operations across both guest experience and eCommerce without adding more stress to your plate, I’m ready.
Verified
