Customer Experience, Operations, and Project Coordination professional with 15+ years of experience supporting global ecommerce and consumer product businesses. Strong background in delivering excellent customer service, managing support operations, and coordinating cross functional initiatives across international teams.
Known for resolving complex customer issues with fair, practical, and win-win solutions that balance customer satisfaction with business objectives. Combines strong customer insight, root cause analysis, reporting, workflow optimization, inventory planning, and international logistics coordination to support strategic initiatives, improve service quality, and help build scalable operational systems.
