I am an expert on email handling and live chat specifically in Zendesk and Gorgias. I have been providing quality customer service for the past 5 years.
As a customer service, I maintain a positive, empathetic, and professional attitude toward customers at all times.
Responding promptly to customer inquiries via live chat and email. Communicating with customers through various channels. I acknowledged and resolved customer complaints.
These are my mix of skills below:
* Root Cause Analysis* Problem-Solving
* Decision-making skills* Strong English Skills (Oral and Written)
* Email etiquette* Invoicing, payments, and disputes
* Order taking and processing* Customer satisfaction
These are the tools I'm very familiar with:
* Zendesk
* Gorgias
* RichPanel
* OMS
* Shopify
* TOM
*Asana
I am also an expert on office software, specifically Excel, word, and outlook. I can handle reports within a tight deadline, flexible schedule, and can work under pressure.
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