I am adaptable and able to learn quickly, having the ability to use my previous experiences and knowledge in a new environment and position. I am also able to work well under pressure, meeting deadlines and goals while maintaining a positive attitude and providing quality work.I am able to communicate effectively and have strong interpersonal skills, which have allowed me to build strong relationships with customers, co-workers, and management. I have the ability to listen actively and understand the customer's needs, leading to effective problem-solving and customer satisfaction.I have extensive experience in the call center industry with a strong background in collections, sales, technical support, and customer service. I have been recognized for my exceptional performance and have held positions such as an assistant to your team leader and a Subject Matter Expert.I have also worked as an Admin Assistant and was promoted to Assistant Operations Manager. You have strong organizational skills and experience submitting reports and scheduling meetings for senior management.I have a strong knowledge of Microsoft Suites and various CRM systems and am also familiar with Google Workspace. Additionally, I have a strong team orientation and am goal-oriented.Overall, my decade of experience in the call center industry, leadership roles, and technical skills make me a valuable asset to any team. I am committed to providing high-quality customer service and continuously improving my abilities to provide the best possible outcomes for my team and customers.
