I am an experienced E-commerce Virtual Assistant specializing in customer support, backend operations, and order management. I help online stores maintain smooth daily operations by handling email and chat support, order processing (entry to delivery), refunds, returns, cancellations, and dispute/chargeback resolution.
I have hands-on experience supporting eCommerce brands using platforms such as TikTok Shop Seller Center and other online store systems. I also assist with email marketing support (campaign setup, scheduling, and backend management — not copywriting ownership).
I coordinate with warehouses and couriers, monitor order fulfillment, and ensure customers receive timely and professional support. My goal is to reduce workload for business owners while improving customer satisfaction and operational efficiency.
I am detail-oriented, reliable, and experienced in handling high-volume support while maintaining accuracy and professionalism.
