Passionate customer service professional and virtual assistant with over six years of proven experience in delivering top-tier support across e-commerce, technical assistance, and client relations.
I thrive in managing Amazon and Walmart stores, resolving client concerns, and driving operational excellence. Proficient in industry-standard tools like Zendesk, Shopify, Hubspot, and Google Workspace, I streamline processes and provide innovative solutions to enhance customer satisfaction.
My expertise extends to non-voice technical support for VPN accounts, mentoring co-agents as a backup SME, and managing escalations to uphold service excellence. With a Bachelor of Science in Information Technology from Tarlac State University, I combine technical proficiency, analytical thinking, and a customer-first mindset to achieve impactful results.
Let’s connect and explore how I can contribute to your success!
