A results-driven professional with 5+ years of experience, I excel in operations management, relationship building, and talent recruitment. I streamline workflows, improve virtual interactions, and deliver strong service through effective communication and problem-solving. As a recruiter, I identify top candidates through resume reviews, screenings, and qualification assessments, partnering with hiring teams to create targeted strategies that support organizational goals and ensure a smooth hiring process.
Operations Management & Leadership:
Successfully oversaw and optimized organizational activities, ensuring seamless workflow and efficiency across departments.
Elevated to the position of Operations Manager due to a proven track record of effective leadership and operational excellence.
Recruitment:
Source potential candidates through various channels, including online platforms, job postings, social media, networking, and referrals.
Review resumes and applications, screening candidates based on qualifications, skills, and culture fit.
Conduct initial interviews to assess candidate suitability for open positions.
Coordinate and schedule interviews with hiring managers.
CRM Administration (Zoho and Salesforce):
Proficient in managing and updating Zoho and Salesforce CRM, enabling accurate and up-to-date data for effective decision-making and enhanced productivity.
Relationship Building & Donor Management:
Cultivated strong relationships with donors and business leads, fostering partnerships vital to sustaining the non-profit's mission and growth.
HR & Training:
Spearheaded the onboarding and training processes for new hires and volunteers, ensuring alignment with organizational objectives and values.
Executive Support & Calendar Management:
Facilitated podcast interviews for the CEO, adeptly managing scheduling and logistics.
Provided executive support by organizing the CEO's calendar and meticulously recording meeting minutes.
Logistics Coordination:
Assisted in flight bookings and event coordination, ensuring seamless logistics for organizational events and travel arrangements.
Proficient in handling CEO's travel logistics, booking flights, ensuring efficient and cost-effective arrangements.
Social Media Management & Content Creation:
Proficient in creating engaging content for social media platforms using tools like Canva, including designing flyers and posts.
Offer occasional support in posting on social media, ensuring a consistent and impactful online presence for the organization.
Customer Service & JIRA Proficiency:
Previous experience in chat support, adeptly handling customer inquiries, verification processes, and promotional reminders.
Proficient in using JIRA software for efficient data input and management, enhancing workflow and organizational efficiency.
My comprehensive skill set, encompassing diverse operational facets and customer service excellence, combined with a commitment to furthering the mission of non-profit organizations, positions me as a valuable asset dedicated to ensuring operational efficiency and fostering growth.
I am enthusiastic about leveraging my skills to contribute to your team's success!
