Hi, I'm Ivy, an Administrative and Customer Support Virtual Assistant with 7+ years of experience in insurance, operations, project coordination, and client support.
My background includes administrative support, CRM management, policy processing, documentation, payroll coordination, inventory monitoring, calendar management, email handling, and customer service. I have supported clients and teams across the Philippines, UAE, and Ireland, giving me experience working with different industries and international business environments.
In the insurance industry, I assisted clients with policy applications, renewals, follow-ups, and documentation while maintaining accurate records and providing excellent customer support. I also coordinated with underwriting and retention teams to support policy processing and client servicing requirements. I also worked on a large-scale solar construction project where I managed project documentation, subcontractor coordination, payroll tracking, inventory monitoring, and operational reporting. Also have experience supporting a client from Ireland for a local service business.
I am proficient in Microsoft Office, Google Workspace, Canva, CRM platforms, and various administrative tools. I am highly organized, detail-oriented, and comfortable handling multiple tasks while maintaining accuracy and meeting deadlines.
If you're looking for a dependable Virtual Assistant who can support your daily operations, customer communication, and administrative processes, I'd love the opportunity to help your business grow.
Verified
