Detail-oriented and analytical IT professional with 10+ years of corporate background in back-office implementations, quality assurance, client onboarding, documentation, and software support. Demonstrated success in enhancing processes, resolving complex issues, and providing outstanding customer service. Proficient in project management, documentation, and team collaboration.
Currently exploring and transitioning into the freelance and virtual assistance space, combining strong systems knowledge with excellent communication and process improvement skills. Skilled in supporting U.S.-based teams, handling documentation, CRM tools, lead management, and workflow automation.
Corporate Roles
(2013–2025)
1. Quality & Implementation Specialist
Collaborated with cross-functional U.S.-based teams on QA processes for real estate
software products
Created and maintained SOPs, QA documentation, and business rules
Managed client onboarding forms, audit tracking, and implementation accuracy
Handled escalation investigations and process improvements using RCA
Led data analysis for case resolutions and internal process optimization
Tools used: Salesforce, MS Excel, SharePoint, Smartsheet, Google Workspace
2. Technical Support Engineer – Cloud Security
Delivered high-level malware support via remote desktop for global clients
Participated in User Acceptance Testing and provided product issue reports
Provided multilingual global support (North America, APAC, EMEA shifts)
Tools used: LogMeIn, internal diagnostic tools, MS Office Suite
Real Estate & Freelance VA Roles (Current)
Client/Lead Management
CRM Specialist: FollowUpBoss management, automation setup, segmentation
Lead Manager / ISA: Lead tracking, qualification, nurture sequences
Client Relationship Manager: Journey mapping and long-term engagement
Real Estate-Specific Roles
Real Estate Assistant: Agent support, client follow-up
Transaction Coordinator (In Training): Learning contract-to-close processes
Marketing Assistant: Campaign creation, email/text template design
Marketing & Comms
Email Marketing: Automated drip sequences, Action Plans
Marketing Coordinator: Campaign support, event coordination
Content Strategist (Entry): Messaging for engagement
Operations & Strategy
Operations Assistant: Workflow optimization, backend process support
Sales Support Specialist: Admin tools, sales funnel support
Customer Success Associate: Nurture paths, support communication
Tools & Platforms
U.S. Real Estate & General Tools:
FollowUpBoss, Salesforce, Calendly, Skyslope, Remine,
-----------, FMLS, GAMLS, Utopia Homes, EventBrite
Productivity & Support Tools:
Slack, Google Workspace, MS Office, SharePoint, Smartsheet,
Canva, MS PowerPoint, LogMeIn
AU Real Estate Tools:
CoreLogic RP Data, PropertyMe, Inspect Real Estate,
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