FINANCE, CUSTOMER SUPPORT & OPERATIONS SPECIALIST
Customer-focused professional with 5+ years of experience supporting stakeholders, resolving billing, transaction, and data issues, and managing high-volume requests in fast-paced environments. Strong communicator with a proven ability to investigate discrepancies, navigate multiple systems, and deliver accurate, timely solutions. Seeking Customer Support, Billing Support, or Operations Support roles (remote).
CORE SKILLS
Customer & Stakeholder Support
Billing, Payments & Account Inquiries
Issue Resolution & Escalation
Order & Transaction Reconciliation
System & Platform Navigation
Data Accuracy & Validation
SLA & Deadline Management
Clear Written & Verbal Communication
Tools: Oracle, SAP, ERP Systems, QuickBooks, Google Sheets, SQL (Basic–Intermediate)
Languages: English, Filipino/Tagalog, Bisaya
EXPERIENCE HIGHLIGHTS
Shopee Philippines – Senior Analyst, Finance Operations
Handled high-volume finance and transaction inquiries from internal stakeholders.
Investigated discrepancies and coordinated resolutions across teams.
Improved validation processes, reducing repeat issues and increasing accuracy.
S&P Global Philippines – Senior Specialist, Revenue Support
Validated financial and reference data for global teams and client-facing platforms.
Resolved data inconsistencies while meeting strict quality and turnaround standards.
PwC AC Manila – Analyst to Senior Analyst
Communicated with clients, banks, and external partners to validate information.
Managed multiple requests under tight deadlines with high accuracy.
E-commerce & Part-Time Roles
Supported order tracking, payments, reconciliations, and operational concerns.
Maintained accurate records and assisted with issue resolution across platforms.
EDUCATION & CERTIFICATIONS
BS Accounting Technology – Ateneo de Davao University
QuickBooks Online Accountant Certified
Certified Bookkeeper (TESDA)
Verified
