I’m a customer support speci-----------st with over 9 years of customer service experience providing email, chat, and ticket-based support for global eCommerce and retail brands.
I help businesses retain customers, improve satisfaction scores, and reduce response times by resolving inquiries efficiently, from order tracking and refunds to technical troubleshooting and account management.
What I Do Best:
• Email and Live Chat Customer Support
• Order, Subscription, and Account Management
• Refunds, Returns, and Dispute Resolution
• Technical Support for eCommerce Platforms
• Creating Macros, FAQs, and Knowledge Base articles
Tools & Platforms:
Shopify | Zendesk | Gorgias | Re:amaze | LiveAgent | Intercom | Tidio | Salesforce | HubSpot | Asana | Trello | Notion | Canva | Slack | Google Workspace (Gmail, Docs, Sheets, Slides) | Microsoft 365 (Outlook, Word, Excel, PowerPoint)
Why Hire Me:
• 9+ years of proven customer support experience
• Consistent 90%+ CSAT scores
• Tech-savvy, fast learner, and solutions-focused
• Flexible with time zones, including USA, UK, and AU shifts
• Fully remote ready with my own setup and fast, reliable internet
Let’s work together to deliver exceptional customer experiences for your brand!
Verified
