Hi! I’m Joyce — a reliable and detail-oriented Customer Support Specialist with 7+ years of experience in BPO and remote support roles.
I specialize in:
• Email & ticket support (HelloConnect Inc. & Suri – UK)
• Customer inquiries & issue resolution
• CRM documentation & case tracking
• Appointment scheduling & admin support
• SLA & KPI compliance
I’ve supported U.S. and UK-based clients in property management, telecommunications, and e-commerce, maintaining high CSAT scores and fast response times.
If you need someone professional, responsive, and solution-focused — I’m ready to help your business grow.
Let’s work together.
