As a versatile professional with a background in Information Technology, I bring a diverse skill set that spans technical troubleshooting, specialized medical documentation, and data analysis. My technical foundation includes advanced proficiency in Windows systems and computer hardware diagnostics, complemented by my ability to use AI prompting and standard productivity tools like the Microsoft and Google Suites to optimize ----------- my most recent role as a Freelance Medical Records Analyst, I provided dedicated client support by managing end-to-end clinical documentation for over 1,000 patient encounters, focusing on specialized biologics (CTP) orders. I am highly experienced in navigating proprietary AWS tools and remote collaboration platforms such as Zoom Workspace, Time Doctor 2, and Zoom AVD Remote Desktop to ensure high-bandwidth operational accuracy and strict HIPAA compliance.Beyond my medical and technical expertise, I have a proven track record in operational leadership and high-volume customer service. I managed the technical deployment of professional sound and light systems for a family business, coordinating directly with clients to meet specific production requirements. Additionally, my experience as a Customer Service Representative involved resolving complex technical queries and managing high-volume customer interactions using AWS calling tools and CRM records. My analytical skills were further refined during my time as a Data Analyst Intern, where I gathered and scrutinized data to support strategic team decision-making.
