I help businesses improve performance, optimize operations, and make data-driven decisions through structured reporting and KPI management.
With experience as an Operations Manager in a customer service environment, I lead teams and drive performance across key metrics such as productivity, SLA, quality, and attendance. My role focuses on identifying gaps, implementing process improvements, and ensuring consistent delivery of results.
Here’s how I can support your business:
• Build KPI dashboards (Excel / Google Sheets)• Track and analyze team performance• Provide insights to improve productivity and efficiency• Support project and operations management• Improve workflows and reporting systems
I bring a balance of leadership experience and hands-on execution, ensuring that both strategy and daily operations are aligned for success.
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