I help businesses deliver professional customer support by handling phone, email, and ticket-based inquiries while keeping customer interactions organized, accurate, and customer-focused. My experience includes customer service, CRM management, order support, billing inquiries, refunds, escalations, outbound follow-up, and administrative support.
I have 2.5 years of customer service experience supporting customers for a leading online food ordering platform, where I handled 100+ customer interactions daily involving order updates, delivery issues, payment concerns, refunds, billing inquiries, cancellations, and escalations. I was cross-trained across phone support, Assisted Orders, email support, outbound follow-up calls, and Zendesk ticket management, allowing me to adapt quickly to different workflows and provide timely resolutions. In addition, I bring 3+ years of client-facing experience as an Online Business English Trainer, managing 70+ scheduled client sessions weekly while maintaining accurate records and building strong communication and relationship management skills.
My tools include Zendesk, Help Scout, Salesforce, Google Workspace, Microsoft 365, Slack, Zoom, Microsoft Teams, ChatGPT, Gemini, Grammarly, Canva, and CapCut. I'm comfortable learning new CRM systems, customer support platforms, and company processes.
I am available for full-time remote work during U.S., U.K., and Australian business hours and am looking for a long-term opportunity where I can grow with one company. I take pride in being organized, dependable, adaptable, and committed to delivering a positive customer experience with every interaction.
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