With 9+ years of experience helping small businesses deliver exceptional service across SaaS, real estate, legal, financial, and automotive industries. Highly skilled in chat and ticket-based support, customer onboarding, documentation, and CRM setup using tools such as Zendesk, Freshworks, Jira, and Trello. Experienced in implementing automation solutions with Zapier and webhooks to streamline workflows and improve response times.
Proven ability in training AI support tools, optimizing knowledge bases, and refining AI-generated responses to enhance accuracy and customer satisfaction. Familiar with Google Analytics and Google Tag Manager, with a strong reputation for being reliable, detail-oriented, and collaborative in fast-paced environments.
