I am professional and experienced in Customer Service, Technical Support, Sales, Administrative, and Travel Operations. My professional background spans over 10 years across telecommunications, e-commerce, and travel industries where I consistently delivered high-quality customer care, operational accuracy, and effective problem resolution.
EXPERIENCES AND SKILLS
Travel Operations and Booking
End-to-end travel assistance: flights, hotels, and car rentals
Managed itinerary changes, cancellations, and rebookings
Ensured compliance with airline rules, fare restrictions, and provider policies
Coordinated with airlines, hotels, and rental providers to resolve urgent issues
Handled time-sensitive and high-pressure travel situations professionally
Experience in with GDS systems: Amadeus, Sabre, Apollo, Galileo, and Worldspan
Mentoring and Quality Support
Served as a Mentor, coaching new agents on systems, policies, and workflows
Provided real-time guidance during live calls
Handled supervisor and escalation calls, including sensitive cases
Delivered actionable feedback to improve performance and quality scores
Strong conflict resolution and decision-making skills
Customer Services, Sales and Order Support
Assisted customers with orders, tracking, modifications, and cancellations
Maintained high accuracy in transactions and documentation
Focused on customer satisfaction and retention
Technical Support
Troubleshot landline, internet, TV, antivirus, Google WiFi, and Chromecast issues
Guided customers through clear, step-by-step solutions
Strong technical communication skills for non-technical users
Administrative and Operations Support
Data entry and record management
Calendar, inbox, and task management
File organization and documentation
Research tasks and cross-team coordination
International and Multicultural Experience
Customer-facing roles in France (retail and hospitality)
Strong adaptability and cross-cultural communication skills
Language Skills
English: Fluent
French: Conversational (reading, writing, speaking)
Tools and Platforms
Productivity: Google Workspace, Google Admin, Microsoft Office, Notion
Communication: WhatsApp, Telegram, VoIP tools, Slack, Microsoft Teams, Zoom, Google Meet
Task Management: Trello, ClickUp, Asana
File Management: Google Drive, Dropbox
Gorgias
Articulate Rise 360
Soft Skills
Detail-oriented and process-driven
Highly organized
Fast learner, adapts quickly to new tools and systems
Works independently with minimal supervision
Proactive, reliable, and resourceful
Calm under pressure
Excellent communication and documentation skills
Strong customer service mindset with operation accuracy
Verified
