Motivated and hard-working individual with an eagerness to learn. Proactive and dependable. With get it done attitude. Strong computer skills. With a "can do, will do" attitude.
eCommerce experience:
• Order Fulfillment via Shopify, Amazon, Poshmark, and eBay
• Basic Bookkeeping (Invoice)
• Complete Store Management
• Social Media Management
• Graphic Design & Video Editing
• Email, Live Chat, and Phone Support
• Writing Product Description & SEO Friendly Title
• Chargeback, Returns, and Refund Management
• Sales and Billing Reports
• Technical Support
Other Experience:
• SOP Creation
• B2B Client Support
• Email and Live Chat Scripts
• Feedback Management and Customer Retention
• Appointment Setter & Lead Generation
• Logistic Management
• Product Research
• Campaign Ad Management
• Calendar Management
• Email, Booking and Travel Management
• HR Management
• Website Migration Tester• Knowledge Base Creation
- Project Management Software: ClickUp / Asana / Trello / Notion / Airtable / Jira
- Ticket Management Tool: Freshdesk / Zendesk / Zoho Desk / Gorgias
I have experience working with businesses across various industries, including:
• E-commerce and Retail: Wholesale Tea Company, Clothing Company, Jewelry, Smart Watches, Baby Products, Lighting and Furniture, and Beauty Products.
• Technology and SaaS: SaaS, Second Line Mobile App, Device Trading, Telecommunications.
• Health and Wellness: Health Products, Diet Coaching, Life Coach, Medical Equipment.
• Hospitality and Services: Hotel Reservations, Cleaning Services, Tutoring Services.
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