I am an IT Specialist with 15+ years of experience in technical support, user account administration, process automation, and IT compliance. Currently working as an Implementation Specialist at TalentPop, I help businesses optimize their Customer Service platforms (Gorgias, Zendesk, eDesk, FreshDesk, and more) through process improvements, SOP creation, and platform integration with Shopify to streamline workflows.
Previously worked at various manufacturing companies in the Philippines and have experienced working remotely since 2012. I helped manage and solve complex IT issues and delivered data-driven results to the team and organization overall. I enjoy working on user account administration, data analysis, implementing process automations and improving processes within the organization.
Specialties: Technical Support • Process Automation • Platform Integration • Data Analysis • User Account Administration • Web and Content Administration • I----------- Management • Problem Management • IT Change Management • IT Compliance • IT Audit • Dashboard & Reporting • Graphic Design
